Essential Medical Guidance, Johannesburg, South Africa (WFH) October 2023 - Present
Designation: Script Sales Administrator & Support Agent
Responsibilities:
Provide high-quality customer support to doctors and pharmacist using the electronic script service.
Liaise with product and development team to resolve issues and continually develop the service.
Assisted in outreach to potential subscribers.
Conducted information sessions to train users.
Assisting in subscribing physician onboarding process.
Contacting pharmacies in the area around subscribing doctors to improve electronic script awareness and adoption.
Essential Medical Guidance, Johannesburg, South Africa (WFH) Sept 2022 - March 2023
Designation: Clinical Operations Administrator
Responsibilities:
User verification on HPSCA, SAPC and other healthcare provider registries
Customer support using Intercom
Content development and transcription using Drupal
User Database clean up and analysis
Liaising with product team, customer success and community operations manager to deliver accurate medication information to healthcare providers in South Africa
Reason for leaving: Short-term contract agreement
Intelligo, United States/Israel/South Africa/Ukraine (WFH) June 2022 - August 2022
Designation: Research Analyst
Responsibilities:
Working in conjunction with AI platform to perform due diligence checks
Fact checking and analysis of information
Legal summaries
Utilizing open-source intelligence
Understanding noteworthy events in the context of finance and venture capitalist market
Reason for leaving: Offered new position with better experience
Al Jalila Children's Speciality Hospital, Dubai, United Arab Emirates
Designation: Senior Quality Officer July 2021 - February 2022
Responsibilities:
System Administrator for the RLDatix Online Incident Reporting System
Monitoring event report for prompt follow-up and assisting in coordinating quality improvement plans
Alerting Clinical Managers to high-risk events
Analyzing workflows to assess clinical errors
Gathering Data to assist with Unit Specific and Hospital Wide KPI's
Using data to coordinate with clinical educators to educate staff as needs arise
Root Cause Analysis investigation and reports when needed
Coordinating with Electronic Medical Record vendors to identify issues and develop quality improvement plans where relevant
Day to day troubleshooting and system adaptation
End User training
Coordinating with RLDatix vendor regarding system issues and updates
Reason for leaving: Repatriation
Designation: Interim Rehabilitation Coordinator February 2021 - June 2021
Responsibilities:
Reviewing referrals from inpatient and outpatient physicians
Assessing cases for appropriate therapist allocation
Arranging scheduling
Following up with insurance teams
Assisting colleagues with insurance approval requests
Responding to queries from customer contact centre
Designation: Physiotherapist September 2017 - January 2021
Responsibilities:
Assessing & treating pediatric patients with acute & chronic conditions
Neurological, surgical, respiratory, and orthopedic conditions
Inpatient, Neonatal ICU, Pediatric ICU, Outpatients
Working within a multi-disciplinary team to provide evidence-based care
Educating parent and caregivers to support functional outcomes
Wheelchair and postural management assessments
Achievements:
Played an integral role in establishing an Aquatic Physiotherapy Program
Played a pivotal role between EMR team, insurance team and rehabilitation team to improve referral and insurance pre-approval workflow.
Key liaison role in designing and adapting an Outcome Measure to be built and integrated into the EMR for the rehabilitation clinicians use.
Offered the role of SysAdmin for incident reporting software on reputation and eventual transfer to the Quality and Patient Safety Department
Provita International Medical Centre, Al Ain, United Arab Emirates August 2014 - August 2017
Designation: Senior Physiotherapist
Responsibilities:
Residential, long-term care facility for pediatric and adult patients.
Assessing and treating patients requiring long-term ventilatory support
Autoimmune disorder, muscular dystrophies, cardiovascular accidents, spinal cord injuries, traumatic brain injuries.
Link therapist for education and quality committee
Achievements:
Played an integral role in establishing an Aquatic Physiotherapy Program
Mediclinic Middle East - Garhoud, Dubai, United Arab Emirates September 2013 - April 2014
Designation: Senior Physiotherapist
Responsibilities:
Assessing and treating patient referred for Musculoskeletal physiotherapy
Dry needling
Post surgical mobilization and respiratory care
Post labour and c-section mobilization and patient education
Lynda Turner Physiotherapist, Roodepoort, South Africa November 2012 - August 2013
Designation: Physiotherapist
Responsibilities:
Assessing and treating patients admitted to Flora Clinic
Cardiothoracic conditions from ICU to discharge and then home program monitoring
Post surgical physiotherapy
MSK outpatients
Chris Hani Baragwanath Academic Hospital, Soweto, South Africa
Designation: Level 1 Production Physiotherapist January 2011 - October 2012
Responsibilities:
Adult Medical and Surgical Wards and ICU's including Burns and Trauma
Pediatrics wards including Burns, NICU, ICU and neurodevelopmental cases
Designation: Community Service Physiotherapist January 2010 - December 2010
Responsibilities:
Adult Medical and Surgical Wards and ICU's including Burns and Trauma
Pediatrics wards including Burns, NICU, ICU and neurodevelopmental cases
Outpatients: Orthopedic and Musculoskeletal
Neuro: ICU, Wards and Outpatients
Self, Durban, South Africa February 2005 - November 2009
Designation: Mathematics Tutor
Responsibilities:
Assist high school student with their mathematics curriculum when needed.
Barmed, Durban, South African October 2003 - December 2004
Designation: Junior Programmer
Responsibilities:
Visual Basic 6
Crystal Reports
SQL
Chemspec, Durban, South Africa October 2002 - September 2003
Designation: Easimix Rep
Responsibilities:
Install hardware with pre-installed proprietary software in panel-beating paint rooms
Network the software with the front office and stock room where applicable
Provide on site training and troubleshooting with end-users
Liaise with developers about updates and issues
Incredible Connection, Umhlanga Rocks, South Africa August 2001 - September 2002
Designation: Stock Clerk
Responsibilities:
Checking stock condition and volumes on delivery
Maintain levels on store system
Capturing and checking pricing
Preparing stock for return and interbranch transfers